Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

In-Processing

Tricare Enrollment

All Active Duty Service Members must call Tricare East (Humana Military) at 1-800-444-5445 and tell them you need to switch your Primary Care Manager (PCM) to Army Health Clinic SOUTHCOM at DMIS 7239
 

Medical Records

Visit the Medical Records desk Mondays-Wednesdays, Fridays 0700-1500 and Thursdays 0700-1200 to in-process.  If you have paper medical records, they are typically mailed from your previous Military Treatment Facility (MTF), but if you have any paper records, please bring them with you.
 

Dental

Stop by the front desk and ask to in-process dental Mondays-Wednesdays, Fridays, 0700-1500, and Thursdays 0700-1200. If you have paper medical records, they are typically mailed from your previous Military Treatment Facility (MTF), but if you have any paper records, please bring them with you.

Don’t forget to keep your family’s information up to date in DEERS!