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Frequently Asked Questions (FAQs)

Frequently asked questions about our facility.

SOUTHCOM Clinic FAQs

Who is eligible to receive care at the Army Health Clinic SOUTHCOM?
Active duty service members, adult active duty family members, and TRICARE-eligible retirees working within U.S. Army Garrison-Miami, National Guard and Reserve Service Members on active orders for a period of 30 days or greater, and DOD civilians deploying in direct support of SOUTHCOM may seen at the Army Health Clinic SOUTHCOM. You may request an exception to our eligibility policy by submitting a waiver request. Download the form here and e-mail a copy to the address at the bottom of the form.
What services does Army Health Clinic SOUTHCOM offer to family members?
Family members of Active Duty personnel may have the Florida Certification of Immunization, Form 680 completed by Army Health Clinic SOUTHCOM providers. The Florida Certification of Immunization, Form 680 , must be used to document the immunizations required for entry and attendance in Florida schools. Please call (305) 437-1784 for additional information regarding transcribing of immunizations onto the Florida Certification of Immunization, Form 680.

School Entry Health Examinations must be completed family member's Primary Care Manager (PCM). Please see the following website (http://www.doh.state.fl.us/family/school/parent/parent_info.html) for additional information regarding School Entry Health Examinations.
Can family members have prescription medications filled at Army Health Clinic SOUTHCOM Pharmacy?

The AHC SOUTHCOM Pharmacy dispenses basic core formulary medications to eligible beneficiaries. This includes new prescriptions, refills and transfers as permitted by law. There is a very strict formulary so please call 305-437-1749 for medication availability. Non-formulary medications cannot be processed.
What should I do in the event I have an emergency outside clinic hours?
Active duty service members should report to the nearest hospital emergency room (ER) to be treated for any injury or illness she/he considers an emergency. Active duty service members must report to sick call the next business day following their discharge from the hospital. Be sure to bring all documentation given to you by the hospital.
Where do Active Duty Service Members assigned to Army Health Clinic SOUTHCOM receive dental care?

Active duty service members assigned to the Army Health Clinic SOUTHCOM receive dental care through United Concordia providers. The dental representative located within the Army Health Clinic SOUTHCOM can assist you in finding a local dental provider. His contact information is:

Aaron C.R. Jackson, Dental Healthcare Representative, Army Health Clinic SOUTHCOM

9301 NW 33rd St.

Miami, FL 33172

DSN: 567-1765

Commercial: 305-437-1765
How can I receive a complete copy of my medical records?
To receive a copy of medical records, patients must complete a DD Form 2870 which can be received from and must be returned to the Patient Administration Department (PAD) representative at the Army Health Clinic SOUTHCOM. The PAD is authorized 30 days to complete a request and only one copy per service member is authorized per year.
Where can I find out information concerning TRICARE benefits and approved TRICARE Network civilian providers/facilities available to my covered family members?
Detailed information about all TRICARE benefits, services and providers is available at the following websites: www.tricare.osd.mil and www.humana-military.com.

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