Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Virtual PHAs

Active Duty Service Members can obtain a virtual PHA through the DHA VIPRR Clinic.  This is option allows beneficiaries to complete the second part of their PHA over the phone with a provider without the need to travel to our clinic.  In order to utilize the virtual PHA option:

1. The Service Member (SM) must first complete Part 1 (member portion) online
through their service specific medical readiness portal.

2. Next, the Service Member will ensure vision, dental and hearing are all up-to
date if possible, but this is NOT a requirement to be seen by the VIPRR Care Clinic.

3. Then, the Service Member will contact the Virtual Appointment Management
Office (VAMO) to make an appointment at 1-844-VMEDCEN (863-3236).

4. Lastly, he/she will be ready to complete the virtual appointment as instructed on
the day of the appointment. Additional instructions are provided by the VAMO staff

We welcome feedback from our customers.  Please utilize the DOD's Interactive Customer Evaluation (ICE) portal to let us know how we are doing.  Navigate to ice.disa.mil and then Search for "Dwight D. Eisenhower Army Medical Center" and then search for "Army Health Clinic SOUTHCOM" to leave a comment.
 
Don’t forget to keep your family’s information up to date in DEERS!