Getting Care

Appointments & Referrals

The Army Health Clinic SOUTHCOM provides ambulatory primary healthcare services to enrolled active duty service members, adult active duty family members. The clinic is located on the SOUTHCOM Headquarters at 9301 NW 33rd St., Doral, Fla. 33172, in the Installation Services building, STE A1040. 

All beneficiaries who need care on a day when the clinic is closed may call the Military Health Systems Nurse advice line at 1-800-TRICARE (1-800-874-2273) or seek care at a Tricare network urgent care facility. A list of authorized urgent care facilities can be found at the following website: www.humanamilitary.com. Click on "Provider Locator" under "Beneficiary Information" and follow the prompts. If the medical issue poses a threat to life, limb, or eyesight, the beneficiary should head straight to the nearest Emergency Room. Please remember to follow up with your provider the next business day.

Hours of Operation

Monday, Tuesday, Wednesday and Friday: 7 a.m. - 4 p.m.

Thursday: 7 a.m. - Noon

** Closed for training and administration on Thursday afternoons


Closed Weekends and Federal Holidays

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Appointment Info

Medical in-processing is conducted daily.

Ensure that you bring a valid military ID (CAC), a copy of your military orders, medical and dental records, and a copy of your latest shot record. In-processing may be completed between 0700-1400 Monday, Tuesday, Wednesday, and Friday, 7 a.m. - 2 p.m., and Thursday, 7 a.m. - Noon.

Pharmacy Services

The pharmacy dispenses medication to eligible beneficiaries (active duty service members, and their family members). This includes new prescriptions, refills and transfers as permitted by law. SOUTHCOM Pharmacy now accepts Electronic Prescribing (eRx), which allows civilian providers to electronically transmit prescriptions to the pharmacy and addresses the growing number of civilian providers who utilize electronic prescribing as their only means of generating a prescription.

Within the civilian portal, SOUTHCOM Pharmacy appears as "DoD SOUTHCOM ePhcy".

Pharmacy Services are available Monday, Tuesday, Wednesday, and Friday,  7 a.m. - 4 p.m., and Thursday, 7 a.m. - noon. The pharmacy closes 12:30 - 1:30 p.m. for lunch. The pharmacy schedule may change depending on clinic demands and holidays.

Important Notes

  •  Some medications still require paper prescriptions. Military pharmacies do not accept electronic prescriptions for controlled substances.
  • SOUTHCOM Pharmacy follows a strict formulary. The list of formulary medications approved for dispensing can be found at https://ikenet2010.ddeamc.amedd.army.mil/dcn/pharmhm.

Non-formulary medications cannot be filled and some formulary medication may require prior authorization before dispensing. 

* On-hand stock is limited so medications may require ordering from the prime vendor. Allow a minimum of 24-hours depending on availability from vendor. To avoid delay obtaining your prescribed medication, availability can be verified with the SOUTHCOM Pharmacy staff by calling 305-437-1749 before generating eRx or coming to the pharmacy for pickup.

* To obtain medication from the SOUTHCOM pharmacy, all new patients must complete in-processing at the medical records window. We appreciate your patience and understanding.

See FAQ below for additional information or contact the pharmacy at 305-437-1749.

Physical Exams are conducted on appointment basis only. 

Call 305-437-1188 for questions regarding physical exams.

In the Event of a Medical Emergency

  1. If occurring within the SOUTHCOM Headquarters: activate Garrison Emergency Response System by calling the Garrison Department of Emergency Services at (305) 437-2677/2347.
  2. In the event of a Medical Emergency outside the SOUTHCOM Headquarters and after duty hours, call 911 or visit the nearest Hospital Emergency Room.     

Wait Times Standards

 - In accordance with 32 CFR 199.17(p)(5)(ii)

Urgent (Acute) Care: Non-emergent illness or injury which requires medical treatment. (Will not result in death or disability). Appointment within 24 hours.

Routine Care: Follow up or preventive care. Appointment within 10 - 14 calendar days.

Referral for Specialty Care: Injury or illness which require specialized treatment. Appointment within four weeks.

Office wait times should not exceed 30 minutes. Exceptions are subject to provider/patient ratio and other factors pertaining to individual MTF.

 

Contact Information

Appointment Booking Phone Number

To make an appointment over the phone please call 305-437-1188 and select option 1.  This routes you to the Call Center. To skip the Call Center recording you can immediately enter your DOD ID followed by #.  At that point you will be placed into a queue to speak with a medical support assistant to book your appointment.  This service is only available during clinic hours.  A direct number to the call center is 706-787-7300. Similarly, to skip the recording you can immediately enter your DOD ID followed by pressing #. 

Main Clinic Phone Number

(305) 437-1188  

Clinic Commander

LTC Daniel J. Hankes

(305) 437-1162

Medical Records E-mail

usarmy.gordon.medcom-eamc.mbx.southcom-medical-records@mail.mil
 

Referrals Email

dha.gordon.southcom-ahc.mbx.referrals@health.mil

 

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