Health Services

Case Management

Why Would I Need Case Management?


The need for case management services is determined through a collaboration between you, your family or caregiver, your health care team, and your provider. This collaboration will include a comprehensive assessment of your health, psychosocial needs, and use of health care services and resources.

Case management can help by:
• Coordinating your care.
• Assessing, planning, and facilitating services for you.
• Evaluating your options.
• Advocating on your behalf.

You or your family member may need case management if you have:
• Instability with chronic health problems
• A serious terminal illness
• An increased need for different provider specialties due to multiple diseases or conditions
• A need for more support and education during a critical period

Who are Case Managers?


Case managers are usually nurses or social workers who can help you and your family figure out complex health care and support systems. They will work with you to coordinate the services and other community resources you need

They can help:
• Provide advocacy, support, and education
• Reduce burden and streamline appropriate utilization of care
• Partner with members of your healthcare team to assist in coordination of your healthcare needs
• Monitoring for progress and desired outcomes

We welcome feedback from our customers.  Please utilize the DOD's Interactive Customer Evaluation (ICE) portal to let us know how we are doing.  Navigate to ice.disa.mil and then Search for "Dwight D. Eisenhower Army Medical Center" and then search for "Army Health Clinic SOUTHCOM" to leave a comment.
 

Case Management Services

Phone

305-437-1749

Automated Refill Phone

706-787-1710

Hours

Monday, Tuesday, Wednesday and Friday: 7:00 AM - 4:00 PM
Thursday: 7:00 AM - 12:00 PM
** Closed for training and administration on Thursday afternoons
Closed Weekends and Federal Holidays

Location

SOUTHCOM USAG-Miami at 9301 NW 33rd St., Doral, FL. 33172, in the Installation Services building, STE A1040. 

ScriptCenter

Patients can pickup medication after-hours at the Scriptcenter located in the USAG-Miami DEERS Lobby.  Contact the pharmacy to learn more about enrolling in this program.
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